In CaptivateIQ a user profile is used to grant permissions and login credentials to an individual. This can include employees who need login access to view statements and submit inquiries regarding payout amounts. It is also used to provision admins with their access.

User profiles can be created without an employee profile but an employee profile cannot be created without a user profile. Typically for CaptivateIQ administrators, only a user profile is needed.

When a user profile is created via an employee profile it is created in an inactive state i.e no login access. The user profile can be be updated to activate login access and additional permissions.